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Knowledge base
Getting Started
About Klarity
9
What is Klarity?
Who is Klarity for?
Can I use the Klarity platform to find a doctor?
Is there anything providers won't treat?
What states can I book an appointment?
View all 9
About Providers on Klarity
4
How are providers vetted?
What kind of specialties are offered?
Do providers offer emergency services?
Who are the doctors on the Klarity platform?
Frequently Asked Questions
5
Can I discontinue/cancel anytime?
Is there a membership or monthly subscription fee?
Why are no appointments available?
What type of payments do you accept?
How can I be listed as a provider and offer my services?
Diagnosis & Treatment
8
What if I'm not satisfied with the treatment?
I have been diagnosed before, do I still need the initial appointment?
Will the provider evaluate my coexisting conditions?
What are my options for treatment?
Will my treatment plan be personalized?
View all 8
Pricing & Services
8
What’s the cost to see a provider on Klarity?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
How do I pay for my appointment?
View all 8
Privacy
3
How can I unsubscribe from email marketing?
Is the site HIPAA compliant?
How secure is the payment system?
Cash-pay providers (Non-insurance)
Patients (New & Existing)
3
New Patients
Existing Patients
Insurance
Appointments & Accounts
2
Accounts
Appointments
Pharmacy & Prescriptions
2
Pharmacy
Prescriptions
Insurance Providers
Insurance & Payment Information
10
Which insurance plans do providers accept?
How do I add my insurance information to my account?
Do I need to verify my insurance before my appointment?
What if my current provider is out of network for my insurance?
How can I check if my insurance covers telehealth visits, including different specialties, evaluations, follow-ups, and medications?
View all 10
Holiday Sale Event
Holiday Season Sale Event
0
Online Medical Visits for LA Wildfire Victims
Online Medical Visits for LA Wildfire Visits
16
Who qualifies for the $28 telehealth visit?
What services are covered under the $28 health visit?
How do I book an appointment?
Is this offer available for follow up appointments?
What do I need to prepare for my telehealth visit?
View all 16
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