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Who is Klarity for?
What states are you working in?
How does Klarity work?
Can I call customer support or my provider?
About Providers on Klarity
Do providers treat other things than ADHD?
Do providers offer emergency services?
Can you explain the therapy service?
Frequently Asked Questions
Can I transfer from another online platform to a provider on the Klarity platform?
Can I discontinue/cancel anytime?
Can I get my medications while traveling?
Can I continue my treatment if I'm relocating to a new state?
Is there a membership or monthly subscription fee?
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Diagnosis & Treatment
Will I be prescribed stimulants?
What if I'm not satisfied with the treatment?
Will the provider be able to continue my prescription from another doctor?
I have been diagnosed before, do I still need the initial appointment?
What’s my long-term treatment plan?
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Pricing & Services
What’s the cost to see a provider?
Are there any hidden fees?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
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Is the site HIPAA compliant?
Is it safe to use this website?
How secure is the payment system?
Patients (New & Existing)
Can I skip the initial visit?
Do providers accept patients under the age of 18?
Do you accept alternative proof of residency?
Where can I send my medical history?
I booked my initial visit, what happens next?
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How do I request my medical records?
My provider has not responded to my message
How do I request to be transferred to a new provider?
Requesting accommodations for school or work?
How can I schedule my own follow up visits with my provider?
Do you take insurance or HSA/FSA?
Prior Authorization (PA) Requests
Appointments & Accounts
How to register with your client portal
How to login to your client portal
How can I check my Klarity Customer Support Tickets?
Logged in incorrectly
Is an in person visit required?
How to reschedule an appointment
How does rescheduling and cancellation work?
How to cancel an appointment
How to begin your telehealth visit
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Pharmacy & Prescriptions
(PA) Prior Authorization Request
What if I have issues filling my prescription?
What's the cost for my medication?
When will I get my prescription?
Can the provider prescribe generic ADHD medications?
How long are shipping times for medications?
How do I obtain a refill?
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