Support

About Klarity 7

• What is Klarity?
• Who is Klarity for?
• What states can I book an appointment?
• How does booking care through the Klarity platform work?
• Can I call customer support or my provider?

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About Providers on Klarity 5

• How are providers vetted?
• What kind of specialties are offered?
• Do providers offer emergency services?
• Who are the doctors on the Klarity platform?
• Can you explain the therapy service?

Frequently Asked Questions 11

• Can I transfer from another online platform to a provider on the Klarity platform?
• Can I discontinue/cancel anytime?
• Can I get my medications while traveling?
• Is there a membership or monthly subscription fee?
• Why are no appointments available?

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Diagnosis & Treatment 14

• Will I be prescribed stimulants?
• What if I'm not satisfied with the treatment?
• Will the provider be able to continue my prescription from another doctor?
• I have been diagnosed before, do I still need the initial appointment?
• Will the provider evaluate my coexisting conditions?

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Pricing & Services 8

• What’s the cost to see a provider on Klarity?
• Do I need to pay extra money for treatment after the initial visit?
• Can I cancel or reschedule for free?
• How do I request a refund?
• How do I pay for my appointment?

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Privacy 4

• How can I unsubscribe from email-marketing?
• Is the site HIPAA compliant?
• Is it safe to use this website?
• How secure is the payment system?

New Patients 14

• Can I skip the initial visit?
• Do providers accept patients under the age of 18?
• Do providers accept alternative proof of residency?
• Where can I send my medical history?
• I booked my initial visit, what happens next?

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Existing Patients 5

• How do I request my medical records?
• My provider has not responded to my message
• How can I request accommodations for school or work?
• What happens if my provider leaves the platform?
• How can I schedule my own follow up visits with my provider?

Insurance 4

• Do providers accept insurance or HSA/FSA?
• How do Prior Authorization (PA) Requests work?
• Can I use Klarity if I don't have insurance?
• Can I use my co-pay towards the cost of an appointment?

Accounts 6

• How to register with your client portal
• How to login to your client portal
• How can I check my Klarity Customer Support Tickets?
• Account Locked
• Logged in incorrectly

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Appointments 14

• Is an in person visit required?
• How to reschedule an appointment
• How does rescheduling and cancellation work?
• How to cancel an appointment
• How to begin your telehealth visit

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Pharmacy 2

• Can I use a mail order pharmacy?
• What if I have issues filling my prescription?

Prescriptions 9

• What's the cost for my medication?
• Can the provider prescribe generic ADHD medications?
• How long are shipping times for medications?
• How do I obtain a refill?
• Can I transfer my prescription to another pharmacy?

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