Support

About Klarity 9

• What is Klarity?
• Who is Klarity for?
• Can I use the Klarity platform to find a doctor?
• Is there anything providers won't treat?
• What states can I book an appointment?

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About Providers on Klarity 4

• How are providers vetted?
• What kind of specialties are offered?
• Do providers offer emergency services?
• Who are the doctors on the Klarity platform?

Frequently Asked Questions 5

• Can I discontinue/cancel anytime?
• Is there a membership or monthly subscription fee?
• Why are no appointments available?
• What type of payments do you accept?
• How can I be listed as a provider and offer my services?

Diagnosis & Treatment 8

• What if I'm not satisfied with the treatment?
• I have been diagnosed before, do I still need the initial appointment?
• Will the provider evaluate my coexisting conditions?
• What are my options for treatment?
• Will my treatment plan be personalized?

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Pricing & Services 8

• What’s the cost to see a provider on Klarity?
• Do I need to pay extra money for treatment after the initial visit?
• Can I cancel or reschedule for free?
• How do I request a refund?
• How do I pay for my appointment?

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Privacy 3

• How can I unsubscribe from email marketing?
• Is the site HIPAA compliant?
• How secure is the payment system?

New Patients 14

• Can I skip the initial visit?
• Do providers accept patients under the age of 18?
• What Are the Identity and Residency Verification Requirements?
• Where can I send my medical history?
• I booked my initial visit, what happens next?

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Existing Patients 5

• How do I request my medical records?
• My provider has not responded to my message
• How can I request accommodations for school or work?
• What happens if my provider leaves the platform?
• How can I schedule my own follow up visits with my provider?

Insurance 5

• Do providers accept insurance or HSA/FSA?
• How do Prior Authorization (PA) Requests work?
• Can I use Klarity if I don't have insurance?
• Can I use my co-pay towards the cost of an appointment?
• Do providers take insurance?

Accounts 6

• How to register with your client portal
• How to login to your client portal
• How can I check my Klarity support ticket(s)?
• Account Locked
• Logged in incorrectly

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Appointments 16

• What is a telehealth appointment?
• What if I don't have a camera?
• Do I need an in-person visit to receive a diagnosis and treatment?
• How will I know if the appointment I booked is telehealth?
• How do I complete my intake forms?

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Pharmacy 1

• What if I have issues filling my prescription?

Prescriptions 11

• Will I get a prescription?
• What's the cost for my medication?
• How do I obtain a refill?
• Can I transfer my prescription to another pharmacy?
• The prescription my provider sent to my pharmacy is not there, what should I do?

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Holiday Season Sale Event 0

Online Medical Visits for LA Wildfire Visits 16

• Who qualifies for the $28 telehealth visit?
• What services are covered under the $28 health visit?
• How do I book an appointment?
• Is this offer available for follow up appointments?
• What do I need to prepare for my telehealth visit?

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