We always recommend communicating with your provider directly regarding your treatment plan and goals. They may be able to adjust the treatment plan or consider alternative treatment options that might be more suitable for your individual needs. It's important to remember that finding the right treatment plan can take time and may require some adjustments along the way. In some cases, you might need to see a specialist, or you may need to switch to a different medication or treatment approach. Your healthcare provider will be able to work with you to find the most suitable treatment plan for your individual needs.

Please note that completed services, pharmacy/prescription issues, or dissatisfaction with medication treatment plan do not qualify as eligible reasons for a refund.

If you continue to have concerns and are not satisfied with the treatment, you may want to consider seeking a second opinion from a different healthcare provider. If you would like a second opinion, the Hello Klarity customer support admin team can help transfer you to a new provider and get an appointment scheduled at a discounted fee. Keep in mind this will be dependent on your state and provider availability. Please contact patientsupport@helloklarity.com and our team can give you more information, help get the process started and ensure your questions get answered. 

Please note that each provider is an independent clinician operating their own private practice. Providers have sole discretion as to their treatment plans, recommendations, and requirements. No diagnosis result or specific type of treatment will be guaranteed. 

All professional services are provided by independent private practices via the Klarity technology platform. Klarity does not provide any medical services.