Frequently Asked Questions

Can I transfer from another online platform to a provider on the Klarity platform?
You don’t need a referral to start your journey. You can transfer from another telehealth platform at any time.  Healthcare professionals can directly evalu...
Tue, 12 Mar, 2024 at 9:42 AM
Can I discontinue/cancel anytime?
You have the option to cancel or discontinue your care with your provider at any time. As fees are charged per service, there are no memberships or subscrip...
Tue, 18 Jun, 2024 at 11:34 AM
Can I get my medications while traveling?
Federal law requires that your provider be licensed in the same state that you have legal residency in or actively participate in an applicable licensure co...
Tue, 12 Mar, 2024 at 9:47 AM
Is there a membership or monthly subscription fee?
Klarity does not have membership or subscription fees. However, some private practices might have subscription package options available for purchase. ...
Tue, 12 Mar, 2024 at 9:48 AM
Why are no appointments available?
Due to high demand providers may be fully booked in some states. Additionally, some states may have a limited number of providers available in that area. We...
Mon, 5 Feb, 2024 at 4:59 PM
What type of payments do you accept?
You can pay via credit/debit card using VISA, Mastercard, American Express, and Discover. This may include health savings account (HSA) and flexible spendin...
Mon, 5 Feb, 2024 at 5:03 PM
How can I be listed as a provider and offer my services?
If you are a licensed provider interested in learning more about how to join the platform, you'll want to visit here. We look forward to hearing from yo...
Tue, 18 Jun, 2024 at 11:37 AM
Your Guide to Getting Started: From Booking Your Initial Visit to Refill Options
Here's a step-by-step guide of what to expect: 1. While on the website, select a "condition" and "availability preference. You will be c...
Tue, 18 Jun, 2024 at 11:14 AM
Do providers take insurance?
The providers on the platform are considered out-of-network and are typically not covered by health insurance, Medicare or Medicaid. All providers on the Kl...
Thu, 11 Jul, 2024 at 10:48 AM