Frequently Asked Questions

Can I discontinue/cancel anytime?
You can discontinue care with your provider at any time. Klarity is not a subscription service, so there are no memberships to cancel. However, cancellation...
Fri, 30 May, 2025 at 1:00 PM
Is there a membership or monthly subscription fee?
Klarity does not have membership or subscription fees. However, some private practices might have subscription package options available for purchase. A...
Thu, 13 Feb, 2025 at 3:39 PM
Why are no appointments available?
Due to high demand providers may be fully booked in some states. Additionally, some states may have a limited number of providers available in that area. We...
Thu, 13 Feb, 2025 at 3:39 PM
What type of payments do you accept?
You can pay via credit/debit card using VISA, Mastercard, American Express, and Discover. This may include health savings account (HSA) and flexible spendin...
Thu, 13 Feb, 2025 at 3:40 PM
How can I be listed as a provider and offer my services?
If you are a licensed provider interested in learning more about how to join the platform, you'll want to visit here. We look forward to hearing from yo...
Thu, 13 Feb, 2025 at 3:40 PM
How do I book my initial appointment?
Here are the steps on how to book your appointment on the Klarity website: 1. Go to our website: https://www.helloklarity.com 2. Choose your stat...
Thu, 30 Oct, 2025 at 8:06 AM
I stopped receiving text messages. How do I re-subscribe?
If you previously unsubscribed from our text messages, you can re-subscribe at any time. How to re-subscribe: Send UNSTOP, YES, or START to 888-625-2281...
Wed, 7 Jan, 2026 at 1:22 PM
Trouble Logging In With Your Phone Number?
If you’re having difficulty logging into the patient portal using your phone number, this may be because you previously unsubscribed from Klarity text messa...
Wed, 7 Jan, 2026 at 1:26 PM