Frequently Asked Questions

Can I transfer from another online platform to a provider on the Klarity platform?
You don’t need a referral to start your journey. You can transfer from another telehealth platform at any time. While on the website, click "take a fre...
Thu, 30 Nov, 2023 at 12:19 PM
Can I discontinue/cancel anytime?
You have the option to cancel or discontinue your care with your provider at any time. As fees are charged per service, there are no memberships or subscrip...
Tue, 6 Feb, 2024 at 12:48 PM
Can I get my medications while traveling?
Federal law requires that your provider be licensed in the same state that you have legal residency in. There is no option for a provider to prescribe you m...
Thu, 30 Nov, 2023 at 12:27 PM
Can I continue my treatment if I'm relocating to a new state?
If you are planning to move to another state, our customer support admin team would like to help make the transition as smooth as possible. We recommend to ...
Thu, 30 Nov, 2023 at 2:12 PM
Is there a membership or monthly subscription fee?
Absolutely not! Please note that there are no membership or subscription fees. You will only be billed for appointments and refills with your provider. Also...
Mon, 12 Feb, 2024 at 2:35 PM
Why are no appointments available?
Due to high demand providers may be fully booked in some states. Additionally, some states may have a limited number of providers available in that area. We...
Mon, 5 Feb, 2024 at 4:59 PM
What type of payments do you accept?
You can pay via credit/debit card using VISA, Mastercard, American Express, and Discover. This may include health savings account (HSA) and flexible spendin...
Mon, 5 Feb, 2024 at 5:03 PM
How can I be listed as provider and offer my services?
If you are a licensed provider interested in learning more about how to join the platform, you'll want to visit here. We look forward to hearing from yo...
Tue, 27 Feb, 2024 at 3:17 PM
Your Guide to Getting Started: From Booking Your Initial Visit to Refill Options
Here's a step-by-step guide of what to expect: While on the website, click "take a free evaluation" and answer a few simple questions to get...
Tue, 6 Feb, 2024 at 10:28 AM