Support

Insurance & Payment Information 12

• Which insurance plans do providers accept?
• How do I add my insurance information to my account?
• Do I need to verify my insurance before my appointment?
• What if my current provider is out of network for my insurance?
• How can I check if my insurance covers telehealth visits, including different specialties, evaluations, follow-ups, and medications?

View all 12

New Patients 2

• Why didn’t I receive a meeting link before my appointment?
• I booked an appointment for medication, but the provider told me they can’t prescribe. Why wasn’t this clear?

Account Management 5

• How do I cancel or reschedule an appointment?
• How do I deactivate my Klarity account?
• My provider didn’t show up and didn’t cancel. What do I do now?
• I joined my appointment on time, but the provider marked me as a no-show. Why was I still charged?
• Why was I charged a late cancellation or no-show fee when my provider canceled the appointment?

Refunds and Dissatisfaction 1

• Can I get a refund for my appointment if I wasn’t satisfied with the visit?

Provider Communication and Support 2

• How do I access the Klarity patient portal to message my provider?
• Can I call someone at Klarity to talk about my issue?