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Knowledge base
Getting Started
About Klarity
7
What is Klarity?
Who is Klarity for?
What states can I book an appointment?
How does booking care through the Klarity platform work?
Can I call customer support or my provider?
View all 7
About Providers on Klarity
5
How are providers vetted?
What kind of specialties are offered?
Do providers offer emergency services?
Who are the doctors on the Klarity platform?
Can you explain the therapy service?
Frequently Asked Questions
11
Can I transfer from another online platform to a provider on the Klarity platform?
Can I discontinue/cancel anytime?
Can I get my medications while traveling?
Is there a membership or monthly subscription fee?
Why are no appointments available?
View all 11
Diagnosis & Treatment
14
Will I be prescribed stimulants?
What if I'm not satisfied with the treatment?
Will the provider be able to continue my prescription from another doctor?
I have been diagnosed before, do I still need the initial appointment?
Will the provider evaluate my coexisting conditions?
View all 14
Pricing & Services
8
What’s the cost to see a provider on Klarity?
Do I need to pay extra money for treatment after the initial visit?
Can I cancel or reschedule for free?
How do I request a refund?
How do I pay for my appointment?
View all 8
Privacy
4
How can I unsubscribe from email-marketing?
Is the site HIPAA compliant?
Is it safe to use this website?
How secure is the payment system?
Patients (New & Existing)
New Patients
14
Can I skip the initial visit?
Do providers accept patients under the age of 18?
Do providers accept alternative proof of residency?
Where can I send my medical history?
I booked my initial visit, what happens next?
View all 14
Existing Patients
5
How do I request my medical records?
My provider has not responded to my message
How can I request accommodations for school or work?
What happens if my provider leaves the platform?
How can I schedule my own follow up visits with my provider?
Insurance
4
Do providers accept insurance or HSA/FSA?
How do Prior Authorization (PA) Requests work?
Can I use Klarity if I don't have insurance?
Can I use my co-pay towards the cost of an appointment?
Appointments & Accounts
Accounts
6
How to register with your client portal
How to login to your client portal
How can I check my Klarity Customer Support Tickets?
Account Locked
Logged in incorrectly
View all 6
Appointments
14
Is an in person visit required?
How to reschedule an appointment
How does rescheduling and cancellation work?
How to cancel an appointment
How to begin your telehealth visit
View all 14
Pharmacy & Prescriptions
Pharmacy
2
Can I use a mail order pharmacy?
What if I have issues filling my prescription?
Prescriptions
9
What's the cost for my medication?
Can the provider prescribe generic ADHD medications?
How long are shipping times for medications?
How do I obtain a refill?
Can I transfer my prescription to another pharmacy?
View all 9
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