Existing Patients

Solutions to common questions from existing patients

How do I request my medical records?
Medical records can be requested by contacting Klarity support or messaging your provider in the portal. They can be shared with you or can be faxed to a th...
Tue, 12 Mar, 2024 at 5:08 PM
My provider has not responded to my message
Patients can communicate with their provider by messaging them in the patient portal. Please allow 72 hours for your provider to check patient messages and ...
Mon, 12 Feb, 2024 at 6:18 PM
How do I request to be transferred to a new provider?
Please email patientsupport@helloklarity.com if you would like to make this request. When transferring to a new provider, a completely new relationship ...
Wed, 12 Jun, 2024 at 10:49 AM
How can I request accommodations for school or work?
After your initial visit, you can request that your provider send you the visit note (with their signature on it) that you can use to apply for the accommod...
Tue, 12 Mar, 2024 at 5:10 PM
What happens if my provider leaves the platform?
On rare occasions, practitioners may decide to discontinue offering their services through the Klarity platform.  Klarity itself is a technology platform th...
Tue, 12 Mar, 2024 at 5:11 PM
How can I schedule my own follow up visits with my provider?
Here's a step-by-step guide on how to book your follow-up appointment using the IntakeQ Portal:    Step 1: Log In  Visit the client portal  Enter yo...
Mon, 12 Feb, 2024 at 7:06 PM