In rare cases, a provider may choose to stop offering services through the Klarity platform. Since Klarity is a platform for independent telehealth providers and does not employ them directly, providers can elect to discontinue offering care through the platform at any time. If this happens, your provider will typically reach out to discuss your options. You may have the choice to continue care with their private practice, switch to a new provider on Klarity, or receive a referral for ongoing care elsewhere. If you need assistance with finding a new provider or have any questions, you can always contact Klarity support for help at [email protected].