Klarity is a technology platform that supports independent providers in delivering telehealth services. Because each provider operates their own private practice, Klarity Support does not manage provider billing systems or perform insurance verification.
Each provider sets their own payment and insurance policies. If you were charged and have questions about the billing, we recommend reaching out to the provider’s office directly to clarify the charge and discuss your concerns.
You can contact your provider by:
Sending a direct message through your Klarity patient portal (if registered), or
Emailing them using the contact information provided in your appointment confirmation email.
If you need help locating this information, feel free to reach out to Klarity Support at patientsupport@helloklarity.com—we’re happy to help guide you.