Please review the information regarding billing, refunds, cancellations, and technical support here. It's important to understand these policies. Thank you!
Your provider has partnered with Klarity Health, Inc. (Klarity) for marketing and administrative support, including billing and customer service tasks. This collaboration aims to optimize the efficiency of your care. Your healthcare quality remains a top priority, with Klarity enhancing service efficiency and patient care focus.
While you may receive communications from Klarity regarding billing matters, updates and for general support, we want to assure you that the quality of your healthcare remains your provider’s top priority. Their partnership with Klarity is designed to streamline processes, enhance efficiency, and ensure that you receive the attention and care you deserve.
If you have any questions about billing or administrative matters, we encourage you to reach out directly to Klarity at [email protected] For all other medical-related inquiries, please continue to contact your provider directly through messaging in the patient portal.
We understand that emergencies and unforeseen circumstances can arise, and we will make every effort to accommodate your needs. However, we ask that you please make every effort to attend your scheduled telehealth or in-person appointments and provide advance notice if you are unable to do so. If you have any questions or concerns, please do not hesitate to contact us.
All purchases are final and non-refundable, except as prohibited by applicable law. There are no refunds issued for missed/no-show appointments or completed services. Please note that refunds are not available for appointments canceled or rescheduled within 24 hours of the appointment time (even if booked same day), services already rendered due to dissatisfaction with the proposed treatment plan, or pharmacy issues with prescriptions or delays.