Yes! Klarity now offers a direct phone line for patient support: (866) 391-3314
When you call, you’ll be connected to a kind and professional receptionist who can answer basic questions and collect your contact information.
If your request requires further assistance, the receptionist will create a patient support ticket with your correct information and question or concern.
A Klarity Customer Support agent will then follow up with you by email to provide additional help — including contacting your provider for follow up concerns.
You can also continue to email us directly at patientsupport@helloklarity.com for faster assistance. Our phone business hours of operation are 7am to 4pm PST, Monday-Friday.
Please communicate with your provider via messages in the portal. If you have not completed the portal registration you will not be able to message your provider, access your appointments or forms at your convenience.
Please note customer support is closed on weekends and most major holidays. Practitioners are not set up to provide emergency care. If you are experiencing a medical emergency please call 911 or visit your nearest emergency room, or reach out to the National Suicide Prevention Hotline: Call 988. Crisis Text Line: Text Home to 741-741.
All professional services are provided by independent private practices via the Klarity technology platform. Klarity does not provide any medical services.