Currently the Klarity customer support team only communicates through emails Monday-Friday 9am-5pm PST. We do not have a direct customer support phone line. Should you need assistance, please email us at and one of our support agents will be more than happy to help! 

Please communicate with your provider via messages in the portal. If you have not completed the portal registration you will not be able to message your provider, access your appointments or forms at your convenience. 

Please note customer support is closed on weekends and most major holidays. Practitioners are not set up to provide emergency care. If you are experiencing a medical emergency please call 911 or visit your nearest emergency room, or reach out to the National Suicide Prevention Hotline: Call 988. Crisis Text Line: Text Home to 741-741

All professional services are provided by independent private practices via the Klarity technology platform. Klarity does not provide any medical services.