Support

Klarity is a healthcare platform that connects you with independent licensed medical professionals for a variety of healthcare reasons. You can book an online or in-person visit easily and quickly. To get connected with a healthcare provider:

• Start by searching for telehealth or in-person appointments by specialty or condition. 
• Select a provider whose specialties and conditions treated, price and availability work for you.
• Pay the $10 deposit for your visit.
• Make sure you accept the email portal invite.  
• Before your appointment please complete all medical and consent forms. Ensure you have uploaded a valid U.S. ID (passport, driver's license, or identification card). Be prepared to offer proof of residency, such as a utility bill or rental agreement.
• Be sure your payment has enough funds to cover the remaining balance for your appointment. 
• If your appointment is telehealth, join the secure video visit by clicking on the link sent to you via email. If you selected an in-person visit, you will need to find transportation to their office at the scheduled time. 
• If you're prescribed medication, you can select your preferred and trusted local pharmacy for pick up. 

However, we understand that telehealth is not a one size fits all solution and there may be some limitations that are encountered along the way. It's best to speak with a clinician about your goals. If it's discovered at any point in time that a provider is not a perfect match for your needs, please reach out to our customer support team [email protected] and we would be glad to provide you with further assistance.