A telemedicine visit is just like an in-person doctor’s appointment, but from the comfort of your home. To ensure a smooth and productive experience, please follow these best practices:
Before Your Appointment:
- Check Your Technology – Make sure your internet connection, camera, and microphone are working. Use a private, quiet space with good lighting.
- Be on Time – Log in 5-10 minutes early to avoid delays.
- Have Important Information Ready – Prepare a list of symptoms, medications, and any questions for your provider.
- Ensure Sufficient Funds – Be sure your card has sufficient funds to pay for your appointment.
- Allow Extra Time, Just Like an In-Person Visit – Your provider may need additional time to discuss your diagnosis or treatment plan. Please allow for 15–20 extra minutes beyond your scheduled appointment time.
During Your Appointment:
- Engage Professionally – Speak clearly, minimize background noise, and treat the session with the same attention and respect as an in-person visit.
- Follow Provider Instructions – Your provider may ask additional questions or extend the discussion as needed to ensure quality care.
- Be Open to Additional Steps – Your provider may request additional testing or lab work to better address your health concerns.
After Your Appointment:
- Check for Follow-Up Communication – Review any notes, prescriptions, or next steps sent via your patient portal or email.
- Check Your Email Regularly – Important updates, reminders, and follow-ups may be sent to your email. Be sure to check it frequently.
- Add Us to Your Address Book – To avoid missing important reminders or messages, add our email address to your contacts.
- Respect Cancellation Policies – Telehealth providers have appointment policies just like in-person clinics, so be mindful of scheduling and cancellations.
By following these guidelines, you can get the most out of your virtual visit while ensuring a smooth and professional healthcare experience.