Late Policy: 

  • Please arrive 10 minutes before your scheduled appointment to allow for check-in. 
  • If you arrive past your appointment time, your provider will mark your appointment as missed/no-show.
  • If you are late, your provider may wait for a few minutes if their schedule allows. If the session is shortened as a result of your lateness, the full service fee will still apply.
  • If the appointment is marked as missed/no-show due to your lateness, you will be responsible for paying for the full session service fee. 

Missed/No-show Policy:

If you miss your appointment there are no refunds. There are many reminders sent through email. We understand that life happens though - please message your provider first to try to come to a resolution. Then you may reach out to our support team at for options after you miss an appointment.

All professional services are provided by independent private practices via the Klarity technology platform. Klarity does not provide any medical services.