Please arrive 10 minutes before your scheduled appointment to allow for check-in. If you arrive past your appointment time, your provider will mark your appointment as missed. Tardiness impacts their ability to properly evaluate, diagnose, and finalize a treatment plan with you. If you are late your provider may wait for you for a few minutes if their schedule allows. 

If you miss your appointment there are no refunds. Many reminders are sent through email. We understand that life happens though - please message your provider first via the portal. Then, you may reach out to our support team at if you need additional support.