Please arrive 10 minutes before your scheduled appointment to allow for check-in. We also recommend allowing an extra 15-20 minutes beyond your scheduled time to ensure a smooth experience.
If you arrive late, your provider may wait for a few minutes if their schedule allows, but if you miss your appointment, it will be marked as missed/no-show, and no refunds will be issued.
We understand that unexpected situations can arise. If you are running late or unable to attend, please message your provider through the portal first. If you need further assistance, you can also reach out to our support team at [email protected].