If a provider prescribed you medication and sent it to your local pharmacy, it may take more than two hours to be processed by the pharmacy and ready for you. We suggest you always call your pharmacy to make sure it is ready for pick up. If it has been more than 72 hours since your date of service, you have called the pharmacy and they do not have your prescription, please message your provider in the patient portal and inform them of the issue. They will be able to check the prescription and provide feedback to help resolve the issue.
Each healthcare provider on the platform operates independently and is not employed by Klarity or affiliated with other practices on the platform. Because of this, only the prescribing provider can make decisions about your prescription. Our customer support team is here to assist with general questions, but we are not able to make changes to prescriptions or resolve medical concerns. For any prescription-related issues, please contact your provider directly through the patient portal for the quickest and most accurate assistance.
If you require further assistance, please contact [email protected] Our team is here to help facilitate communication between you and the provider in order to resolve the prescription issue and/or provide alternative solutions.