The link to the client portal is here: Hello Klarity Login Page


Related article: How to login to your client portal


KiwiHealth EHR:


After you've logged into your account from your computer, you'll be able to follow the steps to join your video session. You cannot join a session more than 10 minutes before the scheduled start time.


Join Appointment from Your Dashboard


For all video call appointments, you'll see a 10 minute countdown announcement on your dashboard. Within this notification there is a button Join Appointment on the top-right.

This notification only displays 10 minutes in advance, and it is not possible to join a call before this.



Join Appointment from Your Appointments Page


Alternatively, you can also view and join a video call from your Appointments page.


  • Click Appointments in the left-hand navigation
  • Use the Join Appointment button in the countdown banner
  • Or use the Join Call link in the upcoming appointment details



Equipment Recommendations


To ensure a quality connection during your session, we recommend that you have:


  • Desktop computer/laptop with a webcam, speakers, and sufficient memory OR
  • Smartphone device with at least iOS 11 or Android 6.0 installed
    • You will not be able to connect to a telehealth session from the web browser (E.g., safari) if using your phone. 
  • A strong internet connection, that is at least 10 Mbps in strength.


We recommend testing your video chat prior to your first telehealth session, to confirm that you have enabled your microphone and camera.



IntakeQ EHR:


To begin your online telehealth visit, begin by logging into your client portal, and selecting from the "appointments" menu on the left hand navigation. 


With your appointment list shown, locate the appointment you have which is ready for it's teleconference.  

Choose Join Video Call. 

This will open a window where you can test your speakers, set your audio, video input sources, and join the video call.  


Important! 

We recommend testing your setup ahead of time.  You may do so here: 

https://intakeq.com/telehealth/prepare