Providers on Klarity are trained professionals who are experts in their field and care deeply about providing excellent quality care to each of their patients.  

If for any reason you meet with a care provider for an initial evaluation and it is determined that your specific case requires either in-person treatment*, or if extenuating circumstances prevent you from being a good candidate for a treatment plan, the providers on Klarity will recommend other care options to better fit your needs where applicable.  

Please note: Refunds must be requested within seven days of your scheduled visit. All refund requests must be reviewed and approved. Discharged patients are not eligible for a refund. 

If you would like to request a refund, you may contact customer support. If a request is submitted to support, please allow 7 business days for us to review your case. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact prior to taking any further action or requesting additional services. A customer service agent will reach out for more information and will email you once a decision has been made.

*Customer support cannot guarantee outcomes when meeting with a practitioner on the Klarity platform.

All professional services are provided by independent private practices via the Klarity technology platform. Klarity does not provide any medical services.