You may request a refund 24 hours or more before your appointment by emailing us at patientsupport@helloklarity.com to cancel your appointment. If you have canceled your visit within the cancellation policy guidelines (24 hours or more prior to your appointment time) or are unable to receive an evaluation, you may choose to request a refund. Refunds must be requested within seven days of date of service.


If you would like to request a refund, you may contact customer support. If a request is submitted to support, please allow 7 business days for us to review your case. 


We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. 


Should there be a payment dispute, you agree to contact patientsupport@helloklarity.com prior to taking any further action or requesting additional services. A customer service agent will reach out for more information and will email you once a decision has been made.


All purchases are final and once paid, all fees are non-refundable regardless of whether services are utilized, except as prohibited by applicable law.


***Please note that all refund requests must be reviewed and approved. Discharged patients are not eligible for a refund.***


There are no refunds issued for missed appointments. Refunds will not be issued for appointments that you attempt to cancel or reschedule within 24 hours of an appointment time. Please note that the entire service fee applies for all missed appointments.